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| 1 user currently in General Gaming: |
| Acmlm's Board - I2 Archive - General Gaming - Sony and its service |
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Ok Impala! Buzzy Beetle Level: 31 Posts: 296/383 EXP: 183070 For next: 2293 Since: 03-16-04 From: The Netherlands Since last post: 4 days Last activity: 23 hours |
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| Ok! "We have just been infomned by Sony that they will not be warranting any dead pixel units. They are only warranting hardware defects ie broken buttons, malfuction with drive and so on. Dead Pixels are not considered a defect by Sony of America and will not be warrantied. With this new developement, Video games Plus will no longer be testing PSP units for dead pixels before shipping." Source: Website Video games Plus Just for everyone's information. Nintendo will replace your DS when you have even 1 dead pixel. The PSP is much more expensive, and look what you got for it...  |
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Kitten Yiffer Purple wand Furry moderator Vivent l'exp����¯�¿�½������©rience de signalisation d'amusement, ou bien ! Level: 135 Posts: 8854/11162 EXP: 28824106 For next: 510899 Since: 03-15-04 From: Sweden Since last post: 3 hours Last activity: 4 min. |
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| Not to troll, but I also heard that there is apparently more common with dead pixels on PSP units too. Nintendo was the first company who offered a "single dead pixel = replacment" gurantee. Some companies replace only if there is like "more than four". (I have no dead pixels on my DS, and I throughly checked too.  ) |
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Colleen Administrator Level: 136 Posts: 7559/11302 EXP: 29369328 For next: 727587 Since: 03-15-04 From: LaSalle, Quebec, Canada Since last post: 3 hours Last activity: 1 hour |
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| Even though that would be hilarious... I don't believe that. Didn't Sony fix dead pixels in Japan? | |||
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Fyxe Lyn Level: 51 Posts: 913/1160 EXP: 954265 For next: 59673 Since: 03-29-04 Since last post: 117 days Last activity: 114 days |
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| Dead pixels are not considered a defect? Spuh? Certainly never been impressed with Sony's customer care, I must say. |
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Kario In Possession of a Stolen Shovel Level: 65 Posts: 1532/2082 EXP: 2321379 For next: 14249 Since: 03-15-04 From: Texas... Yeehaw! Since last post: 2 days Last activity: 17 hours |
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| It doesnt surprise me at all that they wouldnt replace them, but how would I get my DS replaced? I have one dead pixel but I hardly notice it. | |||
Anya The Exile Ultima Mezcla de Yin Yan Level: 98  Posts: 4478/5337 EXP: 9530313 For next: 124040 Since: 03-15-04 From: South Florida Since last post: 2 days Last activity: 2 days |
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| I've heard calls about dead pixels, but haven't seen any, save for the one that the Sony rep had. We've even gotten an e-mail saying if we don't get any walk-ins about it, they should contact Sony. Honestly, if its that bad, and if we have enough to spare, I'll trade the PsP out with another. |
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Ran-chan Moldorm eek, when are they going to stop growing... Level: 143  Posts: 8576/12781 EXP: 35293588 For next: 538220 Since: 03-15-04 From: Nerima District, Tokyo - Japan Since last post: 12 hours Last activity: 12 hours |
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| I don | |||
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Kitten Yiffer Purple wand Furry moderator Vivent l'exp����¯�¿�½������©rience de signalisation d'amusement, ou bien ! Level: 135 Posts: 8864/11162 EXP: 28824106 For next: 510899 Since: 03-15-04 From: Sweden Since last post: 3 hours Last activity: 4 min. |
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| Trapster, I bet that could as well be you have the GBA SP in a wierd angle for a moment. Or it's just a software problem too. The Swedish consumer agency is quite strict about things like this, guess how embrassing it would be if it appeared on "Plus" (a consumer program, made by our goverment funded SVT and they complain about thoose problems.  |
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Colleen Administrator Level: 136 Posts: 7560/11302 EXP: 29369328 For next: 727587 Since: 03-15-04 From: LaSalle, Quebec, Canada Since last post: 3 hours Last activity: 1 hour |
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| GameSpot set the record straight. The Sony rep suggested PSP owners who encounter the pixel issue to try the device "for a week or two" to see if it continues to bother them. "If you find the spots are interfering with gameplay/video viewing during this period, we will support the various elements of [the PSP] warranty," the rep said. Each PSP comes with a one-year limited warranty, which is on page 125 of the PSP manual. If a PSP is "determined to be defective" by SCEA, the company will see to the "repair or replacement of this product [the PSP] with a new or refurbished product at SCEA's option." According to a technical support associate contacted by GameSpot, PSP owners who encounter a persistent and aggravating dead-pixel issue should contact SCEA's customer service line (1-800-345-7669) for instructions on how to exchange their unit after a week or two of using the unit. "We will work with you," he assured. The associate said the process would work much like exchanging PlayStation 2s that suffer from the dread "Disc Read Error" problem: Gamers will mail their PSPs in to SCEA and receive units with new screens. The associate was unsure if the customer would receive an all-new unit or their old unit with a new LCD screen. In short - bogus. |
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Fyxe Lyn Level: 51 Posts: 919/1160 EXP: 954265 For next: 59673 Since: 03-29-04 Since last post: 117 days Last activity: 114 days |
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| I thought there was something a *little* iffy with this obscure website making a claim about Sony's policy quite like that. | |||
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Colleen Administrator Level: 136 Posts: 7562/11302 EXP: 29369328 For next: 727587 Since: 03-15-04 From: LaSalle, Quebec, Canada Since last post: 3 hours Last activity: 1 hour |
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| Well so did I. To be honest, MOST gamers won't be that bothered with one pixel being a little brighter/darker than the rest. Now if you have a few like that, I can see someone considering an exchange. Sony wouldn't screw gamers over like that right off the bat. |
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alte Hexe Star Mario I dreamed I saw Joe Hill last night Alive as you and me "But Joe you're ten years dead!" "I never died" said he "I never died!" said he Level: 99  Posts: 3341/5458 EXP: 9854489 For next: 145511 Since: 03-15-04 From: ... Since last post: 2 hours Last activity: 2 hours |
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| I DOUBT that you would be able to see a single dead pixel for the most part. And even then I have further doubts that it would at all effect the gameplay. In fact, my GBA SP has a small patch in the middle where the colour is a little off, but it does not bother me one bit. This is just another bunch of people deciding to do system war baiting in order to start little fights. Besides, this could easily have been put into the PSP thread rather than being given a standalone. |
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Emptyeye Real American Level: 67 Posts: 1603/2273 EXP: 2488421 For next: 104451 Since: 05-24-04 From: I DUNNOOOOOOOO!! Since last post: 9 hours Last activity: 4 hours |
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Originally posted by Colleen "Our system is the most beautiful thing ever designed, and that's the way it is" -Paraphrase of a high-ranking Sony executive in response to the square button issue. You SURE about that Colleen? Or was this quote revealed to be bogus too? |
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alte Hexe Star Mario I dreamed I saw Joe Hill last night Alive as you and me "But Joe you're ten years dead!" "I never died" said he "I never died!" said he Level: 99 Posts: 3344/5458 EXP: 9854489 For next: 145511 Since: 03-15-04 From: ... Since last post: 2 hours Last activity: 2 hours |
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| No, it wasn't. But guess what. They had to cover their asses for the first generation of PSP. And guess what they eventually managed to begin the repairs of the units as well as fix further production problems. |
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Colleen Administrator Level: 136 Posts: 7572/11302 EXP: 29369328 For next: 727587 Since: 03-15-04 From: LaSalle, Quebec, Canada Since last post: 3 hours Last activity: 1 hour |
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Screwing gamers over and comparing your system to the Mona Lisa are two entirely different things.  |
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alte Hexe Star Mario I dreamed I saw Joe Hill last night Alive as you and me "But Joe you're ten years dead!" "I never died" said he "I never died!" said he Level: 99 Posts: 3348/5458 EXP: 9854489 For next: 145511 Since: 03-15-04 From: ... Since last post: 2 hours Last activity: 2 hours |
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| Oh, boy did they ever screw over gamers But this still isn't as bad as the suicidal PS2s. |
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HyperLamer <||bass> and this was the soloution i thought of that was guarinteed to piss off the greatest amount of people Sesshomaru Tamaranian Level: 118 Posts: 3912/8210 EXP: 18171887 For next: 211027 Since: 03-15-04 From: Canada, w00t! LOL FAD Since last post: 2 hours Last activity: 2 hours |
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There was obviously no way in hell they were going to use a 'no dead pixel replacement' policy against Nintendo's 'single dead pixel replacement' one.  I probably wouldn't care much though. My DS has 2 and I only ever notice them when the screen is all black anyway, so meh. It tells me if it's actually turned off or not.  But then, I had no plans to buy a PSP anyway. (edited by HyperHacker on 03-26-05 03:56 AM) |
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