Register | Login
Views: 19364387
Main | Memberlist | Active users | ACS | Commons | Calendar | Online users
Ranks | FAQ | Color Chart | Photo album | IRC Chat
11-02-05 12:59 PM
1 user currently in General Gaming: supernova05 | 4 guests
Acmlm's Board - I2 Archive - General Gaming - Sony and its service | |
Add to favorites | "RSS" Feed | Next newer thread | Next older thread
User Post
Ok Impala!

Buzzy Beetle
Level: 31

Posts: 296/383
EXP: 183070
For next: 2293

Since: 03-16-04
From: The Netherlands

Since last post: 4 days
Last activity: 23 hours
Posted on 03-25-05 12:48 PM Link | Quote
Ok!

"We have just been infomned by Sony that they will not be warranting any dead pixel units. They are only warranting hardware defects ie broken buttons, malfuction with drive and so on. Dead Pixels are not considered a defect by Sony of America and will not be warrantied. With this new developement, Video games Plus will no longer be testing PSP units for dead pixels before shipping."

Source: Website Video games Plus

Just for everyone's information. Nintendo will replace your DS when you have even 1 dead pixel. The PSP is much more expensive, and look what you got for it...
Kitten Yiffer

Purple wand
Furry moderator
Vivent l'exp����¯�¿�½������©rience de signalisation d'amusement, ou bien !
Level: 135

Posts: 8854/11162
EXP: 28824106
For next: 510899

Since: 03-15-04
From: Sweden

Since last post: 3 hours
Last activity: 4 min.
Posted on 03-25-05 05:24 PM Link | Quote
Not to troll, but I also heard that there is apparently more common with dead pixels on PSP units too.

Nintendo was the first company who offered a "single dead pixel = replacment" gurantee. Some companies replace only if there is like "more than four". (I have no dead pixels on my DS, and I throughly checked too. )
Colleen
Administrator
Level: 136

Posts: 7559/11302
EXP: 29369328
For next: 727587

Since: 03-15-04
From: LaSalle, Quebec, Canada

Since last post: 3 hours
Last activity: 1 hour
Posted on 03-25-05 08:22 PM Link | Quote
Even though that would be hilarious... I don't believe that. Didn't Sony fix dead pixels in Japan?
Fyxe

Lyn
Level: 51

Posts: 913/1160
EXP: 954265
For next: 59673

Since: 03-29-04

Since last post: 117 days
Last activity: 114 days
Posted on 03-25-05 08:32 PM Link | Quote
Dead pixels are not considered a defect? Spuh?

Certainly never been impressed with Sony's customer care, I must say.
Kario

In Possession of a Stolen Shovel

Level: 65

Posts: 1532/2082
EXP: 2321379
For next: 14249

Since: 03-15-04
From: Texas... Yeehaw!

Since last post: 2 days
Last activity: 17 hours
Posted on 03-25-05 09:04 PM Link | Quote
It doesnt surprise me at all that they wouldnt replace them, but how would I get my DS replaced? I have one dead pixel but I hardly notice it.
Anya

The Exile
Ultima Mezcla de Yin Yan

Level: 98

Posts: 4478/5337
EXP: 9530313
For next: 124040

Since: 03-15-04
From: South Florida

Since last post: 2 days
Last activity: 2 days
Posted on 03-26-05 01:06 AM Link | Quote
I've heard calls about dead pixels, but haven't seen any, save for the one that the Sony rep had. We've even gotten an e-mail saying if we don't get any walk-ins about it, they should contact Sony.

Honestly, if its that bad, and if we have enough to spare, I'll trade the PsP out with another.
Ran-chan

Moldorm
eek, when are they going to stop growing...
Level: 143

Posts: 8576/12781
EXP: 35293588
For next: 538220

Since: 03-15-04
From: Nerima District, Tokyo - Japan

Since last post: 12 hours
Last activity: 12 hours
Posted on 03-26-05 02:08 AM Link | Quote
I don
Kitten Yiffer

Purple wand
Furry moderator
Vivent l'exp����¯�¿�½������©rience de signalisation d'amusement, ou bien !
Level: 135

Posts: 8864/11162
EXP: 28824106
For next: 510899

Since: 03-15-04
From: Sweden

Since last post: 3 hours
Last activity: 4 min.
Posted on 03-26-05 02:17 AM Link | Quote
Trapster, I bet that could as well be you have the GBA SP in a wierd angle for a moment. Or it's just a software problem too.

The Swedish consumer agency is quite strict about things like this, guess how embrassing it would be if it appeared on "Plus" (a consumer program, made by our goverment funded SVT and they complain about thoose problems.
Colleen
Administrator
Level: 136

Posts: 7560/11302
EXP: 29369328
For next: 727587

Since: 03-15-04
From: LaSalle, Quebec, Canada

Since last post: 3 hours
Last activity: 1 hour
Posted on 03-26-05 03:41 AM Link | Quote
GameSpot set the record straight.

The Sony rep suggested PSP owners who encounter the pixel issue to try the device "for a week or two" to see if it continues to bother them. "If you find the spots are interfering with gameplay/video viewing during this period, we will support the various elements of [the PSP] warranty," the rep said. Each PSP comes with a one-year limited warranty, which is on page 125 of the PSP manual. If a PSP is "determined to be defective" by SCEA, the company will see to the "repair or replacement of this product [the PSP] with a new or refurbished product at SCEA's option."

According to a technical support associate contacted by GameSpot, PSP owners who encounter a persistent and aggravating dead-pixel issue should contact SCEA's customer service line (1-800-345-7669) for instructions on how to exchange their unit after a week or two of using the unit. "We will work with you," he assured. The associate said the process would work much like exchanging PlayStation 2s that suffer from the dread "Disc Read Error" problem: Gamers will mail their PSPs in to SCEA and receive units with new screens. The associate was unsure if the customer would receive an all-new unit or their old unit with a new LCD screen.


In short - bogus.
Fyxe

Lyn
Level: 51

Posts: 919/1160
EXP: 954265
For next: 59673

Since: 03-29-04

Since last post: 117 days
Last activity: 114 days
Posted on 03-26-05 03:58 AM Link | Quote
I thought there was something a *little* iffy with this obscure website making a claim about Sony's policy quite like that.
Colleen
Administrator
Level: 136

Posts: 7562/11302
EXP: 29369328
For next: 727587

Since: 03-15-04
From: LaSalle, Quebec, Canada

Since last post: 3 hours
Last activity: 1 hour
Posted on 03-26-05 05:15 AM Link | Quote
Well so did I.

To be honest, MOST gamers won't be that bothered with one pixel being a little brighter/darker than the rest. Now if you have a few like that, I can see someone considering an exchange. Sony wouldn't screw gamers over like that right off the bat.
alte Hexe

Star Mario
I dreamed I saw Joe Hill last night
Alive as you and me
"But Joe you're ten years dead!"
"I never died" said he
"I never died!" said he
Level: 99

Posts: 3341/5458
EXP: 9854489
For next: 145511

Since: 03-15-04
From: ...

Since last post: 2 hours
Last activity: 2 hours
Posted on 03-26-05 06:00 AM Link | Quote
I DOUBT that you would be able to see a single dead pixel for the most part. And even then I have further doubts that it would at all effect the gameplay. In fact, my GBA SP has a small patch in the middle where the colour is a little off, but it does not bother me one bit. This is just another bunch of people deciding to do system war baiting in order to start little fights.

Besides, this could easily have been put into the PSP thread rather than being given a standalone.
Emptyeye
I am a real American!
Real American
Level: 67

Posts: 1603/2273
EXP: 2488421
For next: 104451

Since: 05-24-04
From: I DUNNOOOOOOOO!!

Since last post: 9 hours
Last activity: 4 hours
Posted on 03-26-05 06:22 AM Link | Quote
Originally posted by Colleen
Sony wouldn't screw gamers over like that right off the bat.


"Our system is the most beautiful thing ever designed, and that's the way it is" -Paraphrase of a high-ranking Sony executive in response to the square button issue.

You SURE about that Colleen? Or was this quote revealed to be bogus too?
alte Hexe

Star Mario
I dreamed I saw Joe Hill last night
Alive as you and me
"But Joe you're ten years dead!"
"I never died" said he
"I never died!" said he
Level: 99

Posts: 3344/5458
EXP: 9854489
For next: 145511

Since: 03-15-04
From: ...

Since last post: 2 hours
Last activity: 2 hours
Posted on 03-26-05 06:30 AM Link | Quote
No, it wasn't.

But guess what. They had to cover their asses for the first generation of PSP. And guess what they eventually managed to begin the repairs of the units as well as fix further production problems.
Colleen
Administrator
Level: 136

Posts: 7572/11302
EXP: 29369328
For next: 727587

Since: 03-15-04
From: LaSalle, Quebec, Canada

Since last post: 3 hours
Last activity: 1 hour
Posted on 03-26-05 08:11 AM Link | Quote
Screwing gamers over and comparing your system to the Mona Lisa are two entirely different things.
alte Hexe

Star Mario
I dreamed I saw Joe Hill last night
Alive as you and me
"But Joe you're ten years dead!"
"I never died" said he
"I never died!" said he
Level: 99

Posts: 3348/5458
EXP: 9854489
For next: 145511

Since: 03-15-04
From: ...

Since last post: 2 hours
Last activity: 2 hours
Posted on 03-26-05 08:22 AM Link | Quote
Oh, boy did they ever screw over gamers

But this still isn't as bad as the suicidal PS2s.
HyperLamer
<||bass> and this was the soloution i thought of that was guarinteed to piss off the greatest amount of people

Sesshomaru
Tamaranian

Level: 118

Posts: 3912/8210
EXP: 18171887
For next: 211027

Since: 03-15-04
From: Canada, w00t!
LOL FAD

Since last post: 2 hours
Last activity: 2 hours
Posted on 03-26-05 12:54 PM Link | Quote
There was obviously no way in hell they were going to use a 'no dead pixel replacement' policy against Nintendo's 'single dead pixel replacement' one. I probably wouldn't care much though. My DS has 2 and I only ever notice them when the screen is all black anyway, so meh. It tells me if it's actually turned off or not.

But then, I had no plans to buy a PSP anyway.


(edited by HyperHacker on 03-26-05 03:56 AM)
Add to favorites | "RSS" Feed | Next newer thread | Next older thread
Acmlm's Board - I2 Archive - General Gaming - Sony and its service | |


ABII


AcmlmBoard vl.ol (11-01-05)
© 2000-2005 Acmlm, Emuz, et al



Page rendered in 0.012 seconds.