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05-16-24 01:07 AM
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Tarale

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Since: 11-17-05
From: Adelaide, Australia

Last post: 6296 days
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Posted on 03-09-06 10:17 PM Link | Quote
Now, this is fairly out there and random, but I just wanted to run something by you guys.

I have lots and lots of problems concentrating. And it occurred to me two days ago, when trying to concentrate on something (work related) at work and being interrupted, that the nature of my work does not really allow for concentration.

I work on a Help Desk. I am constantly interrupted by things, I never get to "sink my teeth" into any task that requires focus and concentration -- even when doing Mail I will be interrupted or my focus will need to be divided between mutiple (and varied) tasks. In essence, my mental processes here are very start-stop and HAVE to be flexible regarding distraction.

However, a general inability to focus and concentrate seems to follow through to out-of-work hours as well, resulting in almost ADD-like behaviour in me.

What I'm wondering -- and I'm wondering if anybody's ever heard of this before -- is if I've been trained by my work conditions into some kind of ADD-like thought patterns?

I know it is possible to train thought patterns both positively and negatively -- that's why things like cognitive therapy are effective in treating conditions like Depression. Do you think it's possible that my work's trained me to have concentration issues?

Obviously if this IS possible, I should then be able to train myself out of those bad mental habits too -- but I wonder if I can do that for only out-of-work-hours. Clearly the mental flexibility I have at work is an advantage -- at work... but it's not elsewhere..


(edited by Tarale on 03-09-06 09:21 PM)
Cruel Justice
I have better things to do.


 





Since: 11-18-05
From: At my house!

Last post: 6296 days
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Posted on 03-10-06 04:04 PM Link | Quote
It could just be the stress your body induces day to day. Whenever you have a spare second, clear your head, take about 10 seconds to breathe in slowly and let out just as slow. Avoid yawning while you do it.

Also think, "Is this interruption really urgent? If not, is it important?".

-If it's an emergency, attend to it. It's urgent and important
-If it's your friend or something, ignore it.
-If it's a memo from your supervisor, simply write it down (so you can consult it later) and put it to rest in your head.

A few suggestions for stress-related problems serious or otherwise:

-Visit a chiropractor. They can do wonders!
-Try to get an early rest (even if it means sleeping at 6 pm) so you'll have the time and energy to get things done.

"I hear, I can easily forget"
"I see, I can vaguely remember"
"I do, I'll know"

Just write these menial tasks down on a notepad or in Microsoft Outlook. There's no need to stress over memorizing everything. It seems like you work too hard.


(edited by [GGS] Cruel Justice on 03-10-06 03:07 PM)
Tarale

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Affected by 'Princess Bitch-Face Syndrome' ++++!!
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Since: 11-17-05
From: Adelaide, Australia

Last post: 6296 days
Last view: 6296 days
Posted on 03-10-06 11:35 PM Link | Quote
Yeah, I probably do work too hard, but that wasn't quite what I was asking... I was asking if you thought it possible to be trained into bad thought habits and patterns through situations such as my work....

I guess like stop-start traffic is bad for a car, stop-start work is bad for my brain?

I'm just theorising, I guess. I know I work too hard when I'm at work -- I consistently answer more phone calls and resolve more problems than all of my colleagues, and if I'm rostered on Mail that week, I do more Mail too. I don't know if you've ever worked on a call centre before though and I'll try to explain better what it's like...

A typical day at my work...

I am sitting at my desk trying to read an email about an important change to an Oracle system that is used for payroll. I get to read the first paragraph, and the phone rings.

Immediately I must stop reading the email, put my headset on, switch application windows to our call logging program, and answer the phone. I then spend the next 5, 10 or 15 minutes troubleshooting a computer problem that is likely completely unrelated to the Oracle email I was reading previously. While troubleshooting, I have to log everything I suggest in our system, whist simultaneously trying to walk somebody through something, locate instructions to give to the client, or whilst VNC'ing.

When the call ends, another analyst is at my desk asking me another question. I have 60 seconds in which I must finish logging the call previous and at the same time I try to help this analyst with their question.

Depending on the question the other analyst asks, I may answer it and get to read the Oracle email again for another 10 seconds before the phone rings again.... or I may only get to partially answer it before the phone rings. Then I have to partially log the next call, ask the client to hold... fix the analyst up... go back to the client... whilst probably still trying to finish up logging the previous call too.....

... the above is not a "sometimes" thing. The above happens pretty constantly between 9 and 5pm every week day.

Oh and the Oracle email may never get read...


Now, what I was trying to ask is -- do you think that kind of environment would be a bad thing for one's mental state and do you think it could train one into bad thought patterns and behaviours?

I don't get a chance -- nor is it even an option -- to take a deep breath and relax.... or to focus on a single thing... or hell, even prioritise. A call comes in, it is the priority, drop anything and everything right then and there (I'm sure anybody who has IM'd me at work knows this....)

.... so yeah, back to my question -- do you think my work may have trained me to have concentration issues?
Danielle

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Posted on 03-10-06 11:46 PM Link | Quote
I dunno about "training" you to be like that, but most companies (heck, even school) force you to learn this sort of stuff, and deal with it. Why? Because when someone can do that many things at once, obviously more is getting done. Do they care if it mentally affects you? Of course not. But I wouldn't dare go out on a limb and say it is their goal to make their employees feel like they have ADD or something similar.

The environment is sort of what you make of it. If you can somehow find a way to deal with it and still keep up, then it's not so bad. But if it continually makes you feel like you're spinning out of control or something... that's probably not the best for you. =\

Sadly, some things you can't control.
Tarale

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Since: 11-17-05
From: Adelaide, Australia

Last post: 6296 days
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Posted on 03-10-06 11:54 PM Link | Quote
Nah, not saying that they're doing intentionally either.

Let's put it this way -- you can be trained -- be it through internal or external forces -- to overcome Depression. Things like Cognitive Therapy is an obvious example.

You can be trained mentally for a lot of things. I'm pretty damned sure the Armed Forces train their soldiers mentally for things.

It's just something I'm curious about. I'm not the only person in my workplace with the attention span of an 11-year-old. We're all a bit like that (some of us quite comically so at times). I just wanted to know if anybody thought it could be because of the environment we're all in, and if it's a learned behaviour.

Either that or people with short attention spans are better suited to Help Desk type jobs...

This also said, I've heard speculation also that a lot of people in this current age (with computers and IM and constant information) are suffering ADD-alike symptoms simply because we're all constantly being inundated with information...

PS. Not looking for advice here -- I'm questioning something and looking for other thoughts on it The reason it's posted here is cause I don't think it fits in that other serious forum...


(edited by Tarale on 03-10-06 10:57 PM)
Danielle

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Posted on 03-11-06 12:55 AM Link | Quote
Ooh okay, I get it.

Yeah, I do believe that (aside from being born with such disorders) the environment you're in plays a huge part in how you act. If you're in an environment that is always dull, I can't imagine you being hyperactive. But if you're constantly having to multitask, get things done, be responsible and on time, then yeah... it's going to reflect in how you do everything in life.

If your job demands you to work in that manner, it is going to shape you a bit. It's inevitable, that's just how we work, isn't it? =\
Sabishii

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Since: 02-26-06
From: Georgia

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Posted on 03-11-06 06:43 PM Link | Quote
It makes sense that constant interruption would lead to ADD-like thought patterns.

I can't imagine having to focus long on anything in a job like the one you described and it would seem that intolerance to interruptions would inhibit things quite a bit.

About mentally training yourself to stay as you are at work and have a longer attnentionspan elsewhere though, that seems plausible, but i'm not terribly sure how well ot would work or how you would go about trying to train yourself for that. I attempted something similar with some of my school work and although there was some impact, the results weren't henominal.

Best of luck if you decide to try that, it'll be interesting to hear if anything works particularly well.
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Since: 05-08-06

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Posted on 03-11-06 06:54 PM Link | Quote
What's happening to you is practically the definition of ADD. Do you have problems sitting still? Or are you very lazy? Because you could have either hyper or hypo disorders. Really, maybe you've had ADD but you haven't noticed it until now. Just my thinking.
Tarale

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Affected by 'Princess Bitch-Face Syndrome' ++++!!
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Since: 11-17-05
From: Adelaide, Australia

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Posted on 03-11-06 09:02 PM Link | Quote
I don't think I have ADD, at least I was never diagnosed with it. I've had some concentration issues all through schooling, but I dunno, it feels like it's worse lately.

Oh, and I'm lazy as hell, btw Well, at least... usually. But recently I've had trouble allowing myself to be -- I feel like I always have to be doing something or something bad will happen. o.o
Tzepish

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Since: 11-21-05
From: Redmond, WA

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Posted on 03-15-06 10:37 PM Link | Quote
I've worked in customer service / tech support for two years, and my workdays were quite like what you describe above, but I don't have any problem concentrating on anything. I don't think the job "trained" you into it, maybe there's something else on your mind.
Scatterheart

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Since: 11-18-05
From: Sydney, Australia

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Posted on 03-27-06 07:32 PM Link | Quote
If you can find another job... TAKE IT!!
Seriously, my girlfriend's in the same position, except instead of having too much to do, she has too little. She has to take the train every day for an hour there-and-back to get to the city (Sydney), and it's just killing her.

She has incredibly high expectations, and she wants to own her own house in 10 years. If you don't have these high expectations, then it should be no problem changing jobs.
These high expectations are having incredibly obvious effects on her. I feel so helpless sometimes, just wishing she could rest properly for however long she wishes (although mostly...she wishes it was forever...which is incredibly scary.)

I've been lazy all my life. I'm on a good pension for caring for my dissabled cousin. I need to get off my ass sooner or later, but I'm abit scared.

Anyway! If this job seems too much for you, then don't try to adjust you life to what your boss wants. Only do what's do-able!
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