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| User | Post |
| HyperHacker Posts: 4346/5072 |
Originally posted by MathOnNapkins It was through email. The first message certainly sounded human, but I suppose the others could have been automated. (They were at least cut-and-paste form letters.  ) |
| Kailieann Posts: 634/808 |
NO! ANYTHING BUT THE TACO MACHINE! |
| Metal Man88 Posts: 520/701 |
I need your serial number to respond to this. :p
But, yeah, it sounds like an automaton. Say your serial number only in one line, then say the other, and maybe it'll understand you. ...Or it may tell you the Taco Machine is broken, like the local moron teller at Taco Bell here. |
| MathOnNapkins Posts: 993/1106 |
Was this online? Perhaps it was an automaton  . |
| HyperHacker Posts: 4340/5072 |
Me: Hey, I heard the wireless card driver in my laptop has a security bug in it that's been patched, but your website doesn't have the patched version. When's that coming out?
Them: Hey, before we can help we need the serial number on the bottom of the system. Me: Right, it's [some big number here]. Them: No, that's not it. It's a 13-digit number next to the Gateway logo. Also, we need to know where and when you bought the system. Me: That's either [some other number] or [another number because there's two of them for some reason]. I bought it at blahblah on blahblah. Them: No, that's not it either. It's a 13-digit number next to the Gateway logo. Me: Here's a photo of every piece of text on the bottom of the system. There's no such number in the spot your website says there should be. Them: OK, thanks. Now we just need to know where and when you bought it and its serial number. Me: ........ 
You'd think someone doing tech support would have the intelligence to look at previous messages from the conversation. |
