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| User | Post |
| niteice Posts: 19/45 |
Yeah, they wanted me to pay for their "advanced" support, but they would have eventually discovered that it's NOT MY END. I use a router, so don't try to "fix" it for ONE FSCKING COMPUTER, "Mark" from India! Don't have me reroute DNS on one computer, when it happens to both! Don't tell me that my computers are at fault! IT'S YOUR DAMN PROBLEM FIX IT |
| Nebetsu Posts: 272/356 |
Let me get this straight: You need to pay money... because their service is screwing up? |
| niteice Posts: 18/45 |
It came on about 10:30 yesterday...they could be nice enough to tell us of outages, but noooo... |
| Metal Man88 Posts: 324/701 |
Hey, it's good if you live right near the building itself. But the one time it did go nuts, I got transferred to India >.<
So, good when it works, bad when, once a year, it goes bad. |
| Cynthia Posts: 4623/5814 |
He tells me they have advanced support for $60/hour.
...WHAT?!?!? I know for sure that my ISP doesn't charge if you need to go to higher levels of support, so I don't know what SBC's problem is... scam. |
| Pac Posts: 658/804 |
Originally posted by niteiceAFAIK, they don't. Is the DSL light on your router flashing? |
| Xeo Belmont Posts: 406/1016 |
Yeah, this shit happened pretty off an on for me quite a bit back a month or so ago. It just got worse by the day, everything would be timing out almost every 10 minutes, then eventually my net just died until they fixed it. Then a few weeks ago all of a sudden our connection got this "Your username isn't correct for this connection" page, or something along those lines with Gatelink or something, and we didn't have internet for about 2 days because of that (we did in sense, but everything was disabled and it basically didn't let us use it). And again, it wasn't our problem, it was the ISP.
So yeah, if this continues again, I'll probably have a discussion with my parents to find a new ISP. Its not something I can be without when I'm in college and some courses are entirely driven over the net. |
| niteice Posts: 17/45 |
I would hope, it's still down 12 hours later... |
| drjayphd Posts: 913/1170 |
That's The New AT&T to you.  
But I haven't had any issues with my DSL today (same provider). I bet that's all that it is, maintenance and all. |
| niteice Posts: 16/45 |
Most likely. I'm talking just now to a guy that lives across town and he says he was having similar issues 3-4 days ago, so perhaps they're doing maintenance on different areas. (The other guy with outages lives maybe a half mile from me). |
| neotransotaku Posts: 1713/1860 |
Unless someone else far from you is having SBC problems, I think this is an isolated incident in your area. |
| niteice Posts: 15/45 |
There was no notice of outages, at least any that the techs knew of.
Anyway, I'm connected directly to the modem from my Linux box, and everything is timing out like crazy. I've rebooted it twice since this started happening. |
| neotransotaku Posts: 1712/1860 |
My SBC connection is still working here about 50 miles from San Francisco. So, it may be the case that something in your area went down. Hopefully, if enough people complain, SBC will know what is up.
DSL modems by themselves, do not have a DNS cache. If you have a DSL/Router, then perhaps it could, but a cycling the router should fix your problem. |
| niteice Posts: 14/45 |
About 4:30 PM today, my (DSL) internet connection started dying. So I did the usual - restart computer, restart router, restart modem. Nothing.
Basically, the gist of the issue is that everything is timing out. Everything except for here, about 3 other sites, and MSN and Yahoo Messenger. Effing weird, but I think this forum saved my day. 
I call SBC about 5:45. I'm on the phone for 2 hours, wherein they can't come up with a solution. The first-level guy (total idiot) tells me that I have too many files in my cache. Second-level guy kinda goes through something resembling sense but at least admits that he has no clue. He tells me they have advanced support for $60/hour. I accept. They tell me it's $99/incident. 
I think the modem is at fault. Does anyone know offhand if DSL modems tend to contain internal DNS caches? Something tells me that it could be faulty - I get the same error if I'm plugged into the modem, or through a router, on both Windows and Linux on two machines. I can go to sites that I've never been to before (i.e. couldn't possibly be in my cache) - but I was browsing Acmlm earlier today. Turns out that a friend of mine, also with SBC DSL, has the exact same issue as me. Can't be a coincidence, now can it? |
